Sugar CRM Implementation

Overview

SugarCRM is an Open platform web based CRM solution. It is easy to implement & customized to meet changing needs. With the various custom "flavors" of SugarCRM available, companies can choose the one that's perfect for them. As an application it is affordable, easy to use and offers competitive advantage by providing organizations with a 360-degree view of their customers. It empowers organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. With various add-ons and being Open source, it is easy to build custom functionalities and additional features to suit any company's special business needs.

Client - One of the world's leading mining companies .They experienced the following challenges
  • Management was not able to track their client orders and delivery statuses.
  • Most of their processes were not automated and resulted in delay in work order processing
  • No centralized repository of information and the sales team was unable to respond to client queries due to lack of information.
  • Clients did not have visibility about their order status
Our solutions:
  • Complete order management system was automated.
  • Created new modules for Invoicing, proforma invoicing, custom invoice, export invoice, quality certification, dispatch order, container stuffing, and quality details and automated the entire process.
  • Exhaustive list of masters created to maintain the client's customers, factories, products, grades, shippers, ports, inventory, currencies, payment terms, shipping terms, composition master, mineral composition, email templates, invoice contact &payment inward details.
  • Complete tracking of each order, eg. customer information, quantity of order, dispatch details, pending order details, number of invoices raised, delivery notes, bag inventory, stuffing, bag request, proforma invoices, custom invoices.
  • Warehouse module created which includes container stuffing, shipment & bag request. (When an invoice is raised, parallel container stuffing happens. This is created to track the number of quantities dispatched with each container.)
  • Shipment module to track complete shipping details for the particular order and the customer.
  • Bug-tracker module created in the system to track new feature requests, complaints from the users and provide quick resolutions.
Custom Reports
  • Monthly wise status reports – production, sales including graph reports
  • Plant wise production
  • Grade-wise production
  • Container stuffing report
  • Order status report
  • Sub-client report
  • Dispatch Schedule
  • Priority wise dispatch details
  • Dashboard reports in the form of bar charts for customer order tracking.
Our solutions resulted in the following benefits
  • Vital Information at the click of a button
  • Clear information about the work in progress and pending orders.
  • Easy to access data.
  • Readily available data for quick management decisions
  • High customer satisfaction
  • Effective delivery tracking
  • Reduced Manual work and automated the processes.
The key differentiators are
  • Partner in approach
  • Strong technical expertise
  • Understanding of business processes and delivery
  • Successful track record of implementation
  • Integrated service offering
  • End to End solution capabilities
  • Cost effective and custom fit solution
  • Stringent quality checks and measures
  • Focus on information security
  • Strong Project Management Skills